Dubai Police’s Command-and-Control Centre handled more than 1.3 million calls in the second quarter of 2026, achieving a 99.8 percent compliance rate for answering emergency calls within 10 seconds. The force’s own target was 97 percent.
The figures were presented at a quarterly performance review meeting chaired by Major General Hareb Al Shamsi, Deputy Commander-in-Chief for Criminal Affairs, and attended by senior officers from the General Department of Operations and the General Department of Excellence and Pioneering.
Patrol coverage also exceeded targets, reaching 98.8 percent across police station jurisdictions against a 97 percent benchmark. Al Shamsi attributed the results to coordination between the General Department of Operations and police stations, underpinned by what he described as a performance-driven approach built around measurable outcomes and innovation.
The meeting also reviewed a workforce study on staffing requirements inside the Command-and-Control Centre, with a focus on sustaining around-the-clock operational capacity and improving emergency response further.
Al Shamsi used the occasion to push for faster integration of artificial intelligence into operational processes, citing the Dubai Government’s goal of shifting 50 percent of government services to AI-supported systems. He said AI tools would sharpen decision-making, cut response times, and make better use of big data across policing operations.
On the customer side, Dubai Police uses a mystery shopper mechanism to contact people after they have received a service, measure satisfaction, and channel feedback into service improvements. Al Shamsi described members of the public as strategic partners in the force’s development, and said their suggestions are converted into concrete improvement opportunities.
The meeting closed with Al Shamsi recognising the best-performing patrol supervisors from stations across the emirate.
