Abu Dhabi Commercial Bank (ADCB) has confirmed its systems are running normally following a technology disruption that affected certain banking services over the past week, with intermittent outages lasting several hours on affected days.
The bank said the disruption primarily affected mobile app access for some customers, limiting their ability to make payments and transfers. Corporate banking services were not disrupted. ADCB said no customer data was compromised at any point and that account balances remained accurate throughout.
“At no time during this period was any customer data or balance at risk,” the bank said in a statement. “There were no inaccuracies in balances and no compromise of customer information, and data integrity was preserved throughout.”
ADCB said its teams worked alongside global technology suppliers to stabilise systems, and confirmed that core banking services, branches, ATMs, debit and credit card operations, and internet banking have been fully available and stable for the past four days, including during periods of what it described as record transaction volumes.
The mobile app has been restored for the majority of customers. A remaining segment of retail Aspire customers are still awaiting reinstatement of mobile access.
The bank is directing them to its internet banking platform in the interim, and said it has introduced a mobile-optimised version of that service to make the workaround more accessible.
Branch operating hours were extended during the disruption, including on weekends.
ADCB said it takes full accountability for resolving the matter and expects to complete the restoration of mobile access for the remaining affected customers shortly.
