Dubai Holding has announced a partnership with Microsoft to integrate artificial intelligence across its operations, marking what the company describes as the first enterprise-scale AI deployment of its kind in the Middle East and Africa.
The collaboration will see AI embedded into core processes and decision-making frameworks across Dubai Holding’s portfolio, which spans real estate, hospitality, retail, entertainment, and community management. Employees across the group will access AI tools through a unified interface and use AI agents to automate routine tasks and streamline workflows.
Dubai Holding said the initiative represents a shift from isolated AI experimentation to organisation-wide deployment, backed by governance and security controls. A structured training programme, including workshops and use-case development, will support adoption across the group.
“Technology is central to how we operate and create value across the organisation. Our collaboration with Microsoft reflects a deliberate step in embedding artificial intelligence into our core operations, in line with Dubai’s broader digital transformation ambitions. By integrating AI into everyday workflows, we are strengthening performance and decision-making, while continuing to invest in our people to ensure they are equipped to operate effectively and drive long-term value creation,” Amit Kaushal, Group Chief Executive Officer of Dubai Holding said.
“The next phase of artificial intelligence is defined by how organisations apply it at scale to drive productivity and long-term value. Our role is to support customers like Dubai Holding with the platforms and capabilities needed to integrate AI securely into their operations,” Brad Smith, Vice Chair and President of Microsoft added.
The partnership aligns with the Dubai AI Roadmap. Dubai Holding said it sits alongside its existing joint venture Aither, formed with Palantir Technologies, as part of a broader push to integrate advanced technology at scale across the group.
